Which areas do you service?

We are based in Eastern NC, however we service surrounding areas.

What forms of payment are acceptable?

Credit Card, Cash App, Apple Pay, Venmo, and Affirm are accepted via QuickBooks Invoices.

Will you come on-site for consultations?

Consultations typically occur via telephone and or video calls. If necessary, a visit to the venue will be scheduled once the retainer fee has been paid.

Once I place my booking, can I make any changes?

Yes, changes can be made up to three weeks before the date of the event.

What are your payment terms?

A retainer fee of fifty percent of the total is due to reserve the requested date. The remaining fifty percent can be paid in weekly, bi-weekly, or monthly payments; however, the total balance must be paid in full at no later than three weeks prior to the event date for events other than weddings. Wedding balances must be paid no later than four weeks before the date of the event. Rentals, balloon arrangements, and yard signs payments are required to be paid in full at the rental booking(s).

What to do if the event is cancelled?

All monies paid toward an event are non-refundable; however, the monies paid are transferable up to six months if the schedule permits, after the cancellation. If the event is not rescheduled within six months, then all monies paid will be forfeited by the client(s).

Rental Questions

Something is damaged or lost. What Should I do?

A Rental/Service Request form will be reviewed and provided upon pickup or delivery (whichever applies) to the client at the exchange of rented item(s). If any item(s) is/are damaged or missing, An Amazing Touch of Class, LLC will provide an itemized invoice for the replacement costs of the item(s). The replacement invoice must be paid within thirty days upon receipt to avoid any further actions. If items are not paid for, the client (s) will be banned from renting from and booking with AAToC.

Do you offer pick up/delivery on rented items?

Yes. A delivery/pickup cost will be applied for such service.

How long do we have to return rented items?

Twenty-four (24) hours after the date of the event